Step 1

Email:

*

Step 2
How to activate game once trial has expired

1. Within your game you will see a ‘Buy Now’ link.

2. Click the ‘Buy Now’ link to be directed to a purchase page that will guide you through the process of purchasing the full version of the game.

Step 3
Newsletter Subsciption (includes discounts and special offers):
I’d like to recieve your FREE weekly e-newsletter!

By clicking ‘Download free trial’ you agree to the ‘Terms & Conditions’ and ‘Privacy Policy’

General Website Assistance and FAQ

Lowest Price Guarantee...

At GAMEHEAD.COM.AU we promise to bring you the lowest possible prices on all video games, computer games, DVD's and accessories. We offer a low price guarantee for all our items. If you find a price lower than ours within 5 days of having placed the order will happily credit you with the difference via a gift certificate that will be emailed to you.

  1. Terms and conditions
  2. How to redeem your price match guarantee

Using the site...

  1. Finding your way around
  2. Searching for that specific product
  3. Key features
  4. Product availability
  5. Order notification and delivery schedule
  6. Pricing Information: what is included in the price?
  7. Privacy Information: what we do to protect your privacy?
  8. Security on the web: what we do to protect you?
  9. Your right to access the information we keep about you
  10. What to do if you have a problem or question
  11. Want to speak with someone, contact us now

Placing your order...

  1. How to place your order?
  2. What are our payment options?
  3. Pre-ordering: all you need to know
  4. How orders are processed behind the scenes and what do the different order status levels mean?
  5. What is your policy for returning items?

Delivery information...

  1. Australia Post: why we use them
  2. e-parcel: what's in it for you
  3. Delivery charges
  4. Where do we deliver?

FAQ...

  1. Can I order an item before it has being released?
  2. If I have more than one item on pre-order how are they dispatched to me?
  3. The release date for an item I have pre-ordered changed, why?
  4. Can I add additional items to an order prior to the order having being dispatched from the warehouse?
  5. How long will it take to receive my order?
  6. How do I check my orders status and what do the different status levels mean?

Lowest Price Guarantee...

  1. Terms and conditions
    1. Valid for 5 days inclusive, from when the order was originally placed, regardless of payment method or delivery time
    2. Valid only for video games, computer games, DVD's and accessories. Offer excludes - Consoles and CD's
    3. Should a cheaper price be found the difference in price excluding delivery will be credited back to the customer in the form of an electronic gift certificate.
    4. The competitor must have the item currently in stock and ready for immediate delivery. No backorders or pre-orders
    5. The competitor must have a valid Australian Business Number (ABN) and be shipping from an Australian location
    6. Price guarantee is specific to the product purchase price only and does not include the total cost inclusive of delivery.
    7. Offer not valid if competitor has the item on "clearance" or "sale".
    8. Offer not valid for items found on auction.
    9. Competitor must be selling a new item, not "used", "slightly-used" or "refurbished".
    10. We reserve the right not to sell below cost price.
    11. Guarantee is not valid where product is part of a package deal.
    12. Free Delivery and any other promotional offers will not apply to any price guarantee purchases.
  2. How to redeem your price guarantee
    1. Simply contact gamehead at customerservice@gamehead.com.au - including your order and where you found the cheaper price. The retailers name, address, telephone number and if applicable website URL.
    2. Upon confirmation of your email, one of our sales team will contact you via email or telephone to let you know whether the credit is eligible.

Using the Site...

  1. Finding your way around

    Our website has been designed with you, the customer, in mind. Access to the major areas of the website is via the tab menu at the top of the page. Some of the main menu items require that you be logged into the system before being able to access their functions. An example of this is the "Order Tracking" menu tab. Your login is required here so that we can search our database and display a list of your current and previous orders. From this list, you choose which one you would like to track.

    The web stores menu is located within the left hand column of the site. The web stores menu contains a list of all of the different gaming platforms including Nokia N-gage, PS2, X Box, Game Cube, Game Boy Advanced, Game Boy and PC games. These menu items contain sub menu items specific to each platform. Navigation to a specific item is achieved by clicking on each desired menu and submenu item.

    The gamehead.com.au logo located on the top left hand corner of the website is hyper linked, this allows one click navigation back to the home page regardless of where you are within the site. Please note that navigating to the homepage using the hyper linked logo will NOT affect the current status of your login or shopping cart.

    This website contains an advanced search facility located at the top of the left hand column. When trying to locate a specific product, enter the product name and press the "GO" button. A drop down menu is also provided in the search facility allowing you to choose the specific product type that you wish to search within, namely, all products, DVDs or games.

    Member registration and login facilities are located within the right hand column. For registered customers accessing the website through a non-public computer, we also provide "Remember me" functionality. "Remember me" functionality will automatically enable you to login to the website whenever you visit us. Please note we also recommend that you read our privacy policy - GAMEHEAD membership types which outlines our recommendations on the use of this functionality.

  2. Searching for that specific product

    The website contains an advanced search facility located at the top of the left hand column. To quickly navigate to a specific product you can enter the product name and press the "GO" button. If you wish to be more specific, there is also a drop down menu provided which allows you to search within a product category, namely all products,CD's, DVD's or video & computer games.

  3. Key features
    Retail Store includes video games for all gaming platforms, consoles, accessories and DVD's
    order tracking allows customers to track their orders via the Australia Post e-Parcel delivery system
    event calendar get the latest in game news, checkout the event calendar with game release schedules
    cheats and tips all of the info required to get you to the next level
    demos and downloads download screen shots of your favourite game and / or trial a demo version of the game before buying it and more
    forums have your say and communicate with fellow gamers
  4. Product availability

    Our inventory system operates in real time on our website. Typically all items shown on our website are in stock unless otherwise advised in the product information section. There may be some occasions where stock quantities have being incorrectly entered into the system by our warehouse, and thus, show an item as being available when it is not. It is important to note that we will contact you as soon as we become aware of this problem (normally within 30 mins during regular office hours). You will then be given an accurate revised arrival time and a choice of cancelling your order should you so desire.

  5. Order notification and delivery schedule

    You will receive notification of your order having been successfully captured within moments of having submitted your order. This will set your order status to "Pending" in the Order Tracking Section (which can be accessed through the Order Tracking menu next to the Store tab). A further email will be sent when your payment has been processed. All payments are batched and these processes are submitted according to a pre-defined scheduled. This allows us to remove a payment should problems occur with delivery. After your order has been successfully processed, your order status will be set to "Processed". Orders are shipped within 24 hours of payment having been received and processed. You will be notified via email as soon as your order has been dispatched and has left our warehouse. Your orders status will then be set to "Complete". Along with this notification you will also be given a tracking number, which allows you to track your order using Australia Post's e-parcel services.

  6. Pricing information: what is included in the price?

    All prices displayed on our website are inclusive of GST. Typically the recommended retail price is shown alongside our discounted sale price. The percentage saved from buying your product at GAMEHEAD, as opposed to a typical retail store, is also shown. At GAMEHEAD there are no added costs apart from delivery charges. These will be added to the final order prior to you submitting it to our store. At GAMEHEAD you can order as many games as you like (as long as the games are in stock items) and pay only one delivery charge of $5.95. Pre-order and back order items are shipped separately to normal orders and will also attract a delivery charge of $5.95, however this charge will be incurred for each item ordered unless ordered items become available on the same date. Your invoice will indicate a break down of the costs of each of the products you have ordered, including the GST payable component and the amount charged for delivery.

  7. Privacy information: what we do to respect your privacy

    GAMEHEAD will not use or disclose any information about you without your consent, nor will GAMEHEAD access your communications on our website unless required to do so by law. Please read our privacy policy for a detailed explanation of what we do to protect your privacy.

  8. Security on the web: what we do to protect you

    Several tools, policies and protocols are used to safeguard the submission of information through the GAMEHEAD website. Security measures have been integrated into the design, implementation and day-to-day functioning of the entire operating environment as part of our continuing commitment to the security of electronic content and electronic transmission of information.

    All personal data that is transmitted via our internet site is encrypted using 128bit encryption via Secure Socket Layer (SSL). You can check the level of security on any GAMEHEAD webpage where personal information is requested, by clicking on the closed padlock on the bottom right hand corner of your browser window. By opening the contents of this padlock you will note that GAMEHEAD uses THAWTE security certificates on our SSL servers to ensure the highest level of security generally available. Use of this technology ensures that your data can only be read by the intended recipient. Should the data be intercepted by a 3rd party, the data's contents will remain unintelligible, unrecognisable and anonymous.

    GAMEHEAD recommends that you do not divulge your password to anyone in an unsolicited phone call or e-mail. When you choose to leave the GAMEHEAD website from a password protected area, it is always recommended that you logoff from the browser page or otherwise exit the browser page.

    GAMEHEAD further ensures your privacy by storing customer details on a secondary database server that does not have connectivity to the internet. Only authorised GAMEHEAD employees with login access are allowed to access the database server. It is important to note that we do not store any credit card information on our database servers. You will be required to re-enter your payment details each time you make a purchase via our store.

  9. Your right to access the information we keep about you

    Personal information is only collected about you when you choose to logon to the GAMEHEAD website. If you log on as a GAMEHEAD member or affiliate you are able to access, change and update your membership profile at any time. If you do not log on to the GAMEHEAD website and instead choose to surf the site anonymously, no personal information is collected.

    Should you wish to access the information we hold about you, please contact us via our privacy feedback form specifying your logon ID, password and email address, as well as the details of your request. We will endeavour to respond to your request within 30 days.

    Further information concerning GAMEHEAD's privacy policycan be accessed using the privacy policy link on the GAMEHEAD home page.

  10. What to do if you have a problem or question

    GAMEHEAD takes the concerns of its customers seriously. All of our contact details are outlined in the contact us section, which can be accessed by clicking on this link or by clicking on the link on the bottom left hand side of the home page. Responses to most problems or questions will be received within the same business day. Problems or questions that cannot be solved on the same day, will be solved as soon as practically possible. The customer will be kept informed of all progress in solving such matters. You can address your concerns to the appropriate department by using the department drop down menu provided within the contact us section.

    We recognise that even in the world of high tech computers and the internet, there will be times where you wish to speak to a person and have your matter addressed immediately. Please feel free to contact our office using the phone details provided within the contact us area.

  11. Want to speak with someone, contact us now

    Please feel free to contact our office on (02) 8064 2525. Our office hours are Monday to Friday from 9.00am to 5.30pm (excluding public holidays)

Placing your order...

  1. How to place your order

    To add an item to your shopping cart:
    By clicking on any product you will be given a more detailed description of that product including related product items such as specific controllers, joysticks and DVD's. The detailed product page also allows you to read other customers reviews and the current star rating for that product to assist you in making your purchase. Once you have decided to buy a product, click on the "Add to cart" button. The selected item will be automatically added to your electronic shopping cart and you will then be taken to "Your shopping cart" summary

    "Your shopping cart" summary page:
    "Your Shopping Trolley" summary page displays all items that you have added during your online shopping session. At this stage you can continue shopping or alternatively pay for your selected items by clicking the "Checkout" button. All promotional coupons are to be entered at this stage in order to receive your discount or entitlement.

    "Checkout" page:
    You can select from a variety of payment options. Please note that with some of the payment options, your order will not be processed until the funds have been received. For a detailed description of the payment options available and the associated order processing schedule, please read the section "What are our payment options". After having selected your preferred payment method, click on the "Continue" button where you will be directed to the "Payment details" page.

    "Payment details" page:
    This is where you are required to enter payment details that are specific to the payment type of your choice. You can always change your payment type before submitting the order by clicking on the "Change payment method" button. This will redirect your order back to the previous "Checkout" page where you can choose another payment option. When you have completed your payment details and are ready to submit your order, press the "Submit" button. Your details will then be sent to our secure database servers for processing. For more information regarding the protection measures used to secure your privacy and protect your confidential payment information, please read our privacy policy. Once your payment details have been submitted, you will be presented with an invoice, which you can print for future reference. An email confirming the receipt of your order will also be sent to your email address. Please note that we issue tax invoices with the delivery of your order.

    Removing items:
    You can remove items from "Your shopping cart" by clicking the "Remove" button for that item or by changing the order quantity to zero and clicking the "Update" button.

    New customers:
    During the purchasing process, you will be given an opportunity to register with gamehead.com.au. Becoming a registered user provides you with a number of advantages. These include a quicker checkout process (your contact and delivery details are stored thus saving you the inconvenience and time required to re-enter them each time you wish to purchase a product from us), use of the order tracking facility (this allows you to view the location and status of your parcel 24/7 during the delivery process), use of a wishlist (a list of items that are stored for you to review and purchase at a later date), an ability to contribute to our online forums and free use of our on line auction. Please read our privacy policy for information regarding the non-disclosure of any personal information regarding your profile.

    Non-registered customers: You can shop online without having to register your details with us. The disadvantage to you is that each time you wish to make a purchase you will have to re-enter your contact details. As a non-registered customer you will not be able to take advantage of the order tracking facility (where you can view the location and status of your parcel 24 X 7), develop a wishlist (where you can store items that you are interested in for later review), contribute to our online forums, or post items for sale on our free online auction.

    Registered customers: You can login to your personal profile at anytime during your shopping experience. After login, your contact and address details will be available for you to review and edit as necessary. As a registered customer you will enjoy numerous benefits including the use of our order tracking system (allowing you to track the location of your order 24/7), the ability to generate a wish list (where you can save your shopping cart contents for later review and purchase), the option of chatting to other GAMEHEAD members on our on-line forums and the ability of posting items for sale on our free on line auction.

  2. What are our payment options
    Payment Type Order Processing Terms
    Direct Deposit Transfers can be made via your internet banking system or over the counter at your local branch. Depending on who you bank with, your payment may take 1-2 working days before it is processed by the Gamehead accounts team.
    Credit Card(s) Includes Mastercard and Visa. Orders are processed and dispatched within 24 hours
    BPay Orders are processed and dispatched within 24 hours of the BPay payment having being processed by the customers merchant provider
    Telephone Orders Orders are processed and dispatched within 24 hours
    Fax Orders Orders are processed and dispatched within 24 hours of having received the completed payment form with payment details included
    Gift Certificates Orders are processed and dispatched within 24 hours
  3. Pre-ordering: all you need to know

    Items available for pre-order are clearly labelled next to the picture of the item itself. Pre-ordering your items allows you to receive the goods as soon as they become available, thus eliminating the stress and inconvenience of lining up to buy these items in stores. Please note that pre-ordered items are clearly itemised as such on your invoice. All customers will be informed of any change in the release date for pre-ordered items via our website. Subscribers to our event calendar will also receive automatic email updates informing them of changes to the release dates of pre-order items.

    Customers can also contact our customer service department on (02) 8064 2525 to request information relating to pre-ordered items.

    Please note that your payment must be received and processed before a pre-order item is allocated to your account. All pre-orders are dispatched and allocated on a First in First served basis

  4. How orders are processed behind the scenes

    GAMEHEAD uses a sophisticated workflow system that allows customers to be consistently informed as to where their order is within our workflow system. Our workflow system is made up of several steps not all of which will be applicable to every order

    Order Status What does this mean?
    Queued All orders enter the workflow and reside with a status of queued. Dependent on the payment option chosen the duration an order remains with the status of queued will vary. An email is sent with every new order submission indicating that the order has being received and is queued awaiting processing.
    Processed An order is escalated to the processed status once payment has being processed and approved. An email is sent indicating that the order has being processed and the goods are awaiting dispatch. Goods that are not in-stock or pre-orders will remain on this status until stock can be allocated to the order in which case the order will be set to the "Complete" status.
    Complete Order has being dispatched and a tracking number has being assigned. An email is sent indicating that the order has being dispatched along with the assigned tracking number. Customers can either track the delivery via the GAMEHEAD store or using the e-parcel website and the tracking number supplied.
    Declined We endeavour to contact all customers via telephone and email where their is a problem with their order or payment being processed. Should we not be able to get in contact with a customer the order is delegated a declined status. We will hold this status for 14days in which should the customer contact us and rectify the orders details we will escalate the status to processed. Should the 14 days expire the declined order will be deleted from the system and the customer will be required to re-submit their entire order again.
  5. What is your policy for returning items?

    Please choose your items carefully as we do not accept refunds or exchanges unless items are defective or not sold as advertised.

    • Computer Games are non-returnable unless defective
    • DVD's are non-returnable unless defective

    GAMEHEAD must be notified prior to a return being performed. All defective items will be replaced with the same item originally purchased. Should an item no longer be available, a full refund will be offered.

    Procedure for returning goods:

    1. Contact the GAMEHEAD customer service department on (02) 8064 2525
    2. The customer service representative will evaluate your return request and provide you with a Return Authorisation number. This is your reference number for any future correspondence
    3. Complete the Return Authorisation form. If you have any questions whilst doing this, please contact your customer service representative on (02) 8064 2525.
    4. Send your item(s) and the completed Return Authorisation form to the address indicated below.
    5. Once your item(s) have been received, replacement item(s) will be shipped immediately.
    6. If an item is returned as incorrect choice, an unsuitable gift, or change of mind, it will be subject to a $5 restocking fee.
    Send Returns and Authorisation form to:
    GAMEHEAD.COM.AU
    Attention: Returns Department
    Suite 603, Level 6
    6 Help Street
    Chatswood
    NSW 2067
    Australia
    Download the Return Authorisation form:

    Please Note:

    1. GAMEHEAD must be notified prior to a return taking place.
    2. Return items due to change of mind or related circumstances must be in their original state with all of the packaging and product brochures present.
    3. In order to claim a return under warranty original packaging does not need to be supplied.
    4. Replacement item(s) will only be shipped after the defective item has been received by GAMEHEAD.
    5. Refunds will only be issued once the defective item has been received by GAMEHEAD.
    6. Return freight is at the cost of the customer, except in the case of defective items or those items which are damaged in transit. Under these circumstances GAMEHEAD will cover any reasonable freight costs.
    7. Returned items are the responsibility of the customer until they are received by GAMEHEAD - it is for this reason that we strongly advise customers to choose a postal method which provides both insurance and tracking.
    8. All returns must have a Return Authorisation number (obtained by ringing the Customer Service Department on (02) 8064 2525).
    9. Any item that is returned to GAMEHEAD without a Return Authorisation number will be returned to the sender.
    10. Under the Trade Practices Act of 1974 all goods must be of merchantable quality, able to meet the basic level of quality and performance that can be reasonably expected with regards to their price and the manner in which they are described. Also, all goods must be fit for their purpose and correspond to their description or sample.

Delivery Information...

  1. Australia Post: why we use them

    At GAMEHEAD we realise that our success is based on our ability to deliver on time and at a reasonable cost. Knowing this, we have chosen to outsource the delivery and logistics side of our business to Australia Post. Australia Post is committed to providing high-quality mail and parcel services to all Australians. Furthermore, Australia Post offers an order tracking facility to ensure that you are kept up to date on the whereabouts of your order at all times.

  2. e-Parcel: what's in it for you

    All items are shipped via the Australia Post eParcel Delivery Service. eParcel provides enhanced parcel tracking using scanned labels as well as the added security of requiring a signature from the customer upon receipt of the goods. You can be assured that your parcel is in good hands when ordering from gamehead.com.au. The key features of eParcel are outlined below:

    • An Australia-wide delivery network
    • A highly reliable, trusted and consistent service
    • In-built security features - A signature is recorded on delivery, which is scanned and available for view at www.eparcel.com.au. This allows clients to verify who actually received the ordered items and is very helpful to both parties in the event of customer enquiries or disputes.
    • Back-up support available by contacting Australia Post Customer Contact Centres on 13 13 18.

    For further information visit Australia Posts website www.auspost.com.au

  3. Delivery charges

    At GAMEHEAD you can order as many games as you like (as long as the games are in stock items) and pay only one delivery charge of $ 5.95 (excludes some consoles and larger heavier items). Pre-order and back order items are shipped separately to normal orders and will also attract a delivery charge of $ 5.95. Your invoice will indicate a break down of the costs of each of the products you have ordered, including the GST payable component and the amount charged for delivery. For items other than games, the delivery charge will be dependent upon item weight and cubic size.

  4. Where do we deliver?

    GAMEHEAD can deliver orders to any address within Australia. All deliveries will require a signature so it's best to choose a delivery location that is convenient for you to accept a delivery during regular business hours. The following is a list of possible delivery options:

    • Your workplace
    • Your home
    • P.O. Box

    Please note that goods will not be left if there is nobody available to sign for the delivery. A note will be left in the mailbox and pickup will need to be arranged from your local post office

FAQ...

  1. Can I order an item before it has being released and does it cost me any extra to do so?

    Items can be ordered from the store prior to their scheduled release date. This is referred to as pre-ordering an item. There is no extra charge for this, and you get the benefit of being assured delivery of an item as soon as it become available for retail sale. It is important to note that scheduled release dates can change and often do so because of issues outside of the retailer's control. As soon as we become aware of a change in a release schedule we will make that information available via the website and through the weekly newsletter. Subscribers to the events calendar will also receive immediate notification by email of all release date changes.

  2. If I have more than one item on pre-order, how are they dispatched to me?

    Your pre-ordered items will be dispatched to you as soon as they become available. Unless all or some of the pre-ordered items become available on the same date, each item will be delivered separately. Delivery charges are incurred for each separate delivery.

  3. The release date for an item I have ordered has changed, why?

    It is not uncommon for a scheduled release date to change. The delay can be caused by many reasons including a delay in the development of the item, problems relating to publishing or the identification of a better marketing opportunity where the release coincides with a related sporting event etc. Reasons for a delay can be numerous and as retailers we have no control over an item's release schedule. Subsequently we endeavour to keep you informed about any delays and will ship the item to you immediately upon it becoming available.

  4. Can additional items be added to an order prior to the order being dispatched from your warehouse

    Items cannot be added to a previous order once an order has been processed. Should you wish to purchase another item you will need to complete a new order.

  5. How long will it take to receive my order?

    In-Stock orders are generally dispatched from our QLD warehouse within 24hrs of the order having been processed (weekdays). The Australia Post eParcel service generally delivers to most major capital cities within a couple of days of the order being dispatched. Some rural areas can take a day or so longer. You can always check the status and location of your order using our online tracking system. All orders are assigned a tracking number, which is emailed to you upon dispatch of your order from our warehouse. This tracking number allows you to track your order using Australia Posts eParcel facilities.

    The Australia Post courier will delivery your parcel outside of your normal post delivery schedule. Deliveries are between 9.00am and 5.30pm Monday to Friday

    General Delivery Times are as follows:
    ( *please note that the delivery times may vary slightly)
    QUEENSLAND 1-2 Business Days
    NEW SOUTH WALES 2-3 Business Days
    VICTORIA 3 Business Days
    ACT 3 Business Day
    SOUTH AUSTRALIA 4 Business Days
    TASMANIA 4 Business Days
    WESTERN AUSTRALIA 5-7 Business Days
    NORTHERN TERRITORY 7 Business Days
  6. What to do if you have a problem or question

    GAMEHEAD takes all customer issues and problems seriously and will endeavour to address these immediately. If you have queries relating to our privacy policy, or if you have a problem or complaint, please contact us via our privacy feedback form. Alternatively, should you wish to discuss your problem or complaint in person, please contact GAMEHEAD on (02) 8064 2525 and speak to one of our customer service representatives. GAMEHEAD appreciates all feedback, both positive and negative and will endeavour to use the feedback provided in a way which results in continual improvements to our website, customer service and business practices.

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